How to Upgrade Your Account
Flash has four account levels. Upgrading unlocks higher limits and additional features like cashout and merchant tools.
| Level | Name | Features |
|---|---|---|
| L0 | Trial | Basic wallet, send/receive Bitcoin |
| L1 | Personal | Phone-verified, higher limits |
| L2 | Pro | Cashout to bank, buy/sell Bitcoin |
| L3 | Merchant | All Pro features + merchant tools, lower cashout fee |
Level 0 → Level 1 (Trial → Personal)
Section titled “Level 0 → Level 1 (Trial → Personal)”What you need: Your phone number
- Open the Flash app and go to Settings → Account → Upgrade Account
- Enter your phone number and verify with the code sent via SMS
- Upgrade completes instantly — no waiting required
Level 1 → Level 2 (Personal → Pro)
Section titled “Level 1 → Level 2 (Personal → Pro)”What you need: A valid government-issued ID and your bank account details
- Go to Settings → Account → Upgrade Account
- Complete your personal information
- Upload a photo of your government-issued ID
💡 Tip: Upload from your gallery rather than taking a photo directly — this is more reliable on Android
- Enter your banking information:
- Bank name
- Account number
- Account type
- Branch/location
- Submit your request
Approval: Your application is reviewed by the Flash team. You’ll be notified when approved.
- Expected time: Usually within 8 hours (SLA: 48 hours)
Level 2 → Level 3 (Pro → Merchant)
Section titled “Level 2 → Level 3 (Pro → Merchant)”What you need: Business/merchant information
- Go to Settings → Account → Upgrade Account
- Complete the additional merchant information fields
- Submit your request
Approval: Same review process as Pro — usually within 8 hours.
What Happens After You Apply
Section titled “What Happens After You Apply”- Your request will show as Pending while under review
- You cannot submit another request while one is pending
- If your request is approved, your account upgrades automatically and you’ll be notified
- If your request is rejected, you’ll be notified with a reason — you can reapply immediately using the same button
Troubleshooting
Section titled “Troubleshooting”“Error submitting my banking information” If you see an error when entering your bank account number, try using a shorter account number format. This is a known issue currently being fixed.
“My upgrade has been pending for more than 48 hours” Contact Flash support via the app and they’ll check the status of your application.
Need Help?
Section titled “Need Help?”Contact Flash support via the app.