Flashcard Guide

Understanding Your Flashcard

The Flashcard is a prepaid rewards card that seamlessly integrates with your Flash app while maintaining its own independent balance. This guide will walk you through everything you need to know about using your Flashcard effectively.

What is a Flashcard?

The Flashcard is a physical prepaid card that:

• Works at all merchants with Flashpoint devices
• Maintains a balance separate from your Flash app wallets
• Automatically enrolls you in the Flash rewards network
• Can be linked to your app for easy management
• Earns points on every purchase at participating merchants

Getting Your Flashcard

To obtain a Flashcard:

1. Visit a participating Flash merchant or exchange point
2. Request a Flashcard from the merchant
3. Load your initial balance onto the card
4. Download the Flash app if you haven’t already
5. Link your card to the app for full functionality

Linking Your Card to the App

Connecting your Flashcard to the Flash app unlocks powerful features:

1. Open the Flash app and navigate to the Cards section
2. Tap “Add Card” and follow the prompts
3. Enter your card number or scan the QR code on your card
4. Verify ownership with the security code
5. Name your card for easy identification

Once linked, you can:

• Check your card balance in real-time
• View transaction history
• Top up your card from your app wallets
• Track rewards points earned
• Receive notifications for card activity

Making Purchases

Using your Flashcard is simple:

1. Look for Flashpoint devices at participating merchants
2. Present your card when ready to pay
3. Tap or insert your card on the Flashpoint device
4. Confirm the amount on the merchant’s screen
5. Complete the transaction - it’s that fast!

Your rewards points are automatically credited after each purchase.

Managing Your Balance

Checking Balance

• In-app: View real-time balance in the Cards section
• At merchants: Ask any Flashpoint merchant to check your balance
• Transaction receipts: Balance is printed on every receipt

Topping Up Your Card

You can add funds to your Flashcard several ways:

From the Flash App:

1. Go to the Cards section
2. Select your linked Flashcard
3. Tap “Top Up”
4. Choose amount and source wallet (USD or BTC)
5. Confirm the transfer

At Flash Merchants:

1. Visit any Flashpoint location
2. Request a top-up
3. Pay with cash or from your app
4. Funds are instantly available

Direct Deposits: Some merchants offer direct cash-to-card deposits. Ask your local Flashpoint merchant about this option.

Maximizing Rewards

The Flashcard rewards program helps you earn while you spend:

Earning Points

• Base rate: Earn points on every purchase at Flashpoint merchants
• Bonus categories: Some merchants offer extra points during promotions
• Special events: Look for double or triple point days
• Referrals: Earn bonus points when friends get their Flashcard

Redeeming Points

Your points are valuable and flexible:

At Flashpoint Merchants:

• Use points like cash at checkout
• Combine points with card balance
• No minimum redemption amount

Online Partners:

• Purchase gift cards at bitrefill.com
• Shop at thebitcoincompany.com
• Convert points to bitcoin in your app

In the Flash App:

• Convert points directly to bitcoin
• Transfer point value to your card balance
• Send points to other Flash users

Security Features

Your Flashcard includes multiple security layers:

• PIN protection: Set a PIN for added security
• Transaction limits: Daily and per-transaction limits for safety
• Instant lock: Freeze your card instantly in the app if needed
• Zero liability: Protected against unauthorized transactions
• Real-time alerts: Get notified of every transaction

Best Practices

To get the most from your Flashcard:

1. Keep it linked: Always maintain the app connection for full features
2. Monitor balance: Check regularly to avoid declined transactions
3. Protect your PIN: Never share your PIN with anyone
4. Report issues quickly: Contact support immediately if your card is lost or stolen
5. Stack rewards: Look for merchant promotions to maximize points
6. Set alerts: Enable notifications for low balance warnings

Troubleshooting

Card not working?

• Ensure sufficient balance for your purchase
• Check if the merchant’s Flashpoint device is online
• Verify your card isn’t locked in the app
• Try cleaning the card’s chip with a soft cloth

Points not showing?

• Points may take a few minutes to appear
• Refresh the app by pulling down on the rewards screen
• Ensure the merchant participates in the rewards program
• Contact support if points don’t appear within 24 hours

Can’t link card to app?

• Double-check the card number entry
• Ensure you have the latest app version
• Try scanning the QR code instead of manual entry
• Contact support with your card number for assistance

Advanced Features

Virtual Card Numbers: Generate temporary card numbers in the app for online purchases

Spending Insights: View detailed analytics of your spending patterns and rewards earned

Auto Top-Up: Set rules to automatically refill your card when balance is low

Family Cards: Link family member cards to monitor and manage spending

Support

Need help with your Flashcard?

• In-app support: Access help directly from the Cards section
• Merchant assistance: Any Flashpoint merchant can help with basic card services
• Email: [email protected]
• Lost card hotline: Available 24/7 for card freezing

Remember, your Flashcard is more than just a payment method - it’s your key to the Flash rewards ecosystem and a convenient way to manage your everyday spending while earning valuable rewards.